Frequently Asked Questions

Everything you need to know about your JessaKae order.

How do I determine the right size for me?

We offer an inclusive size range from XXS to 6X. Each product page features a specific 'Size Guide' button with exact measurements for that garment to help you find the perfect fit.

When will my order ship?

Standard orders are typically processed within 2-4 business days. During major collection launches or sales, processing may take up to 7 business days before shipping.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Returns are issued as store credit or a refund to the original payment method, minus a restocking fee.

Do you ship internationally?

Yes, JessaKae ships to most countries worldwide! Shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

How should I care for my JessaKae dresses?

To preserve the delicate tulle, embroidery, and fabrics, we recommend hand washing in cold water or using a gentle cycle in a garment bag, followed by hanging to dry.

Can I change or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed.